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New Accounts
How do I apply for a MedMaxFinance Account?
For an instant response, you can apply online at www.MedMaxFinance.com. You can also apply by telephone by calling us at 727-533-5200 or 855-533-5200, or mail your paper application to PO Box 20208 Tampa, FL 33622-0208.
How can I check on the status of my MedMaxFinance Account?
An instant response will be provided to all applicants who apply for a MedMaxFinance Account online. If you are applying by telephone, a response will be provided to you by one of our Credit Analyst after the application has been processed. Please allow 7 to 10 business days for all applications received by mail.
All determination results are mailed to applicants. However, you can contact MedMaxFinance at 727-533-5200 or 855-533-5200 at any time to obtain an update on the status of your application.
My application is in Pending status. How do I get my Account approved?
If you are an applicant under 21 years of age, MedMaxFinance cannot approve your Account until additional information is provided :
Permission to contact your employer
List of any previous employers not including the one listed on your application
A copy of your latest Check Stub
If you are an applicant who is self-employed, a copy of your the latest tax return is required.
What is the MedMaxFinance interest rate (APR)?
MedMax Finance provides a 0% Intro APR, after each transaction is added to your account. After that, a low annual APR per year on any amount that remains unpaid after each transactions initial interest free period. Select your provider on the Participating Provider page for further details.
Does the MedMaxFinance Account have an annual membership fee?
Yes, the annual membership fee is $25.00.
How is my MedMaxFinance limit determined?
Your MedMaxFinance limit is based upon your report of your current household income, the source of that income compared to the Federal Poverty Guidelines. The maximum limit allowable is $25,000.
When can I expect to receive my MedMaxFinance approval letter?
If approved, you will receive your MedMaxFinance Account Welcome Packet within 7 to 10 business days.
If I choose not to utilize my MedMaxFinance Account for a period and carry no outstanding balance, will my account be closed?
If your Account is paid in full with a zero balance and you would like to close your Account, you must contact us in writing or by telephone. Otherwise, even if the Account is not being used, it will remain open and the Annual Membership Fee will be charged every year on the anniversary date of opening your Account.
How can I reach a MedMaxFinance representative?
A MedMaxFinance Analyst can be reached at 727-533-5200 or 855-533-5200, Monday through Friday, from 8:00 a.m. to 4:30 p.m. eastern time.
Established Accounts
What if my MedMaxFinance approved limit is less than my medical bills?
You can request a review of your limit by contacting a MedMaxFinance Analyst at 727-533-5200 or 855-533-5200.
What should I do if I do not receive my MedMaxFinance Billing Statement in the mail?
Contact a MedMaxFinance Analyst immediately at 727-533-5200 or 855-533-5200, to confirm your current address information. You can always view a copy of your current Billing Statement, as well as your overall Billing Statement history, on the MedMaxFinance web page.
Adding An Authorized User
How can I add an authorized user to my MedMaxFinance Account?
You can add authorized users online by visiting our website www.MedMaxFinance.com, or you can call us at 727-533-5200 or 855-533-5200. Please remember to send the Authorization to use or disclose Protected Health Information (HIPAA) signed by the Authorized User before adding any charges to your account.
Adding New Charges
How can I add new charges to my MedMaxFinance Account?
You can add new charges online by visiting our website www.MedMaxFinance.com, you can also call us at 727-533-5200 or 855-533-5200 or visit the facility where the service was provided. Please have the following information ready:
Service Facility Name
Patient Account Number
Service Date
Billing Amount
Does MedMaxFinance charge a fee if I exceed my limit?
MedMaxFinance will not charge a fee for over-the-limit balances. All fees associated with your MedMaxFinance Account are outlined in your MedMaxFinance Account Holder Agreement.
Why did MedMaxFinance deny some of my medical billing charges?
If some of your medical billing charges were denied by MedMaxFinance, please contact a MedMaxFinance Analyst at 727-533-5200 or 855-533-5200.
Can I dispute a charge if I think my Billing Statement is incorrect?
Yes, but we must hear from you no later than 60 days after we sent you the first Billing Statement in which the error or problem appeared.
Do not write on the Billing Statement. Please write a separate letter including, (you may telephone your inquiry but by doing so, you will not preserve your rights under The Federal truth in Lending act) the following information:
Account Information — Your MedMaxFinance card number and your name as it appears on your card.
Transaction Code: Listed on your Billing Statement
Charge Amount — The amount of the charge that you believe is a discrepancy.
Description of Discrepancy — Describe why you believe the charge you are challenging is a discrepancy.
Payment Information
What are my payment options with the MedMaxFinance Account?
MedMaxFinance accepts check, debit card, wire transfer, or money order payments, cash payments are also accepted, but are not recommended. Payments are to be made by the Payment Due Date specified on your monthly Billing Statement, and can be initiated either online at www.MedMaxFinance.com, by telephone with one of our Analysts at no additional charge at 727-533-5200 or 855-533-5200, or you can mail your payment to PO Box 20208 Tampa, FL 33622-0208.
No credit cards please!
How is interest accrued on my account balance?
Please refer to MedMaxFinance Cardholder Agreement for an explanation on how interest is accrued on your account balance.
How does MedMaxFinance calculate my monthly minimum payment?
Please refer to MedMaxFinance Account Holder Agreement for an explanation on how your minimum payment is calculated.
What is MedMaxFinance’s late payment policy?
Late payments will be subject to a fee as outlined in your MedMaxFinance Account Holder Agreement.
Can I make a payment on my MedMaxFinance Account at a medical provider’s office?
No. All payments need to be sent to MedMaxFinance. See back of your monthly Billing Statement for instructions on how to submit your payment.
How can I reach a MedMaxFinance representative to discuss other account charges or payment issues?
A MedMaxFinance Analyst can be reached at 727-533-5200 or 855-533-5200, Monday through Friday, from 8:00 a.m. to 4:30 p.m. eastern time.
MedMaxFinance.com Information
How can I register for online account access?
By visiting the MedMaxFinance.com website, existing cardholders can register for online account access. To register the cardholder will need the following information:
MedMaxFinance account number
Cardholder First and Last name
Date of birth
Social Ssecurity Number
Email address
Can I manage my MedMaxFinance account online?
Yes, once you have completed the registration process you can access your account online. From the website, you will be able to:
Add new medical charges by patient account number
Manage your account online
Pay your bill online
Print Billing Statements
View a summary of account activity
Add an authorized user
Can I use my bank account information to pay my MedMaxFinance Billing Statement?
Yes, we accept online payments from either your bank institution (wire transfer) or through your debit card. MedMaxFinance does not accept major credit cards.
Can I change personal information, such as my address, telephone number and e-mail address, on my account through the MedMaxFinance web page?
Yes, however, you will need to register your account on the MedMaxFinance web page first.
